Order Fulfillment Representative

Position Title

Order Fulfillment Representative

Business Unit

Operations

Employment Type

Permanent

Number of Positions Available

04

Position Summary

The purpose of the Order Fulfillment Representative is to process all backend customer requests such as purchase, renewals, cancellations and transfers for domains/products. You must ensure that the orders are processed quickly, accurately on the same business day for best customer service experience. You will monitor orders that require human intervention and process them quickly as per SLAs set for each order type. The role involves taking ownership of and updating processing documents. As an Order Fulfillment Representative, you will be monitoring and highlighting any bugs/errors in the system to feedback into process improvements.

Responsibilities

  • Own processing of workflows and ensure they are completed (or escalated) on the same business day (quickly and accurately).
  • Create and update processing documents.
  • Identify system bugs and ensure that they are escalated for process improvements. Present suggestions to increase automation and reduce human intervention.
  • Work with other customer care teams to ensure quick resolution and offer the best customer experience.
  • Cross-train across different order processing types and be up to date with changes in the system.

Requirements

  • Experience in a similar role.
  • Experience in a customer facing service or support role.
  • Adaptability to different systems.
  • Attention to detail, ability to prioritize and troubleshoot high volumes of orders.
  • Ability to understand and apply concepts in resolving workflows.
  • Problem-solving skills to identify, analyze and escalate potential issues.
  • Team-oriented while taking ownership for personal results and performance.
  • Willingness to learn new concepts and able to ask questions when necessary.

Coverage Hours

  • Monday to Friday 8AM to 6PM AEST

Apply Now

Kekuli Ramanayake

Brand Advocate

Kekuli is an experienced Brand Advocate with over 5 years of expertise in driving brand awareness, loyalty, and engagement. She is skilled in developing comprehensive advocacy programs and executing impactful marketing campaigns. Kekuli has a proven track record in building strategic partnerships, crafting compelling brand narratives, and fostering authentic customer connections. She possesses a strong background in SaaS, PaaS, and IT managed services and is committed to advancing brand reputation and market presence. She is adaptable to dynamic environments and emerging trends. She is passionate about driving brand success and creating meaningful audience connections.

Kekuli Ramanayake

Brand Advocate

Kekuli is an experienced Brand Advocate with over 5 years of expertise in driving brand awareness, loyalty, and engagement. She is skilled in developing comprehensive advocacy programs and executing impactful marketing campaigns. Kekuli has a proven track record in building strategic partnerships, crafting compelling brand narratives, and fostering authentic customer connections. She possesses a strong background in SaaS, PaaS, and IT managed services and is committed to advancing brand reputation and market presence. She is adaptable to dynamic environments and emerging trends. She is passionate about driving brand success and creating meaningful audience connections.